Business Office Hours
8 AM to 5 PM Monday through Friday, Central Standard Time.
To Place an Order
* Please see our Capabilities page for information on Federal Procurement options.
* Please see our Contracts page for information on GSA purchasing options.
Special Requests
Please see our information on Requesting a Quote or contact our sales department if you are interested in gear not listed in our web site, large quantities, or custom medical kits.
Special Pricing
At Chinook, our focus is providing medical kits and supplies to organizations. Whether it is military units, law enforcement departments, federal agencies, or corporate entities, we offer discount pricing to those organizations who qualify. You must log in, or create an account, to see discount pricing (personal purchases do not qualify).
If you do not see discount pricing and you believe you qualify, you will need to call in to speak with a sales representative at 1-800-766-1365. Note: Some supplies are already priced at the lowest pricing available.
If you have a request for quote you would like to submit, please send it to sales@chinookmed.com with your contact information, and a sales representative will get back to you as soon as possible.
Your Privacy
We take our customer information very seriously. We do not share any customer information, period. We have a secure site for processing credit card information as well as all other sensitive personal information.
Payment
Chinook Medical Gear, Inc. accepts Visa, MasterCard, Discover, American Express, Ariba Supplier Network, Government Purchase Card GPC, checks, money orders, EFTs and bank wires. We welcome purchase orders from commercial customers. New customers wishing to open an account with Terms require credit approval by submitting a Credit Application.
Website orders require credit card payment.
Shipping & Handling
Estimated delivery time on orders:
PLEASE NOTE: Availability of our stock is variable due to large government and military purchases.
Domestic Shipping:
Chinook Medical Gear, Inc. has extensive knowledge in exporting medical supplies. We will complete all required international documentation. The customer is responsible for all customs and duty charges.
Backorder Policy
For instances in which we are unable to ship your order complete, we will ship available items per the order and backorder remaining items. If your entire order is held because of a backorder, we will email you regarding the backorder status. We will ship backorders via the most economical method at no cost to the customer. Backorder shipping charges may apply to custom orders, bulk orders or other specialty circumstances. Orders that specify FLAT RATE GROUND shipping will only be fulfilled once all product(s) is available to ship; no product(s) will be backordered or partial-shipped if FLAT RATE GROUND shipping is selected.
Returns
What qualifies for a return?
Products that do not qualify for a return:
All product returns are subject to a 15% re-stocking fee.
The return process:
a. Call to receive a Return of Merchandise Authorization (RMA) number for the return (1-800-766-1365).
b. Ship product via U.S. Postal Service, FedEx, or UPS back to the address immediately below. Be sure to reference your RMA number on the shipping label or somewhere else visible on the box.
Chinook Medical Gear
ATTN: RETURNS / RMA#XXXXX
12505 E. 55th Street, Unit B
Tulsa, OK 74146
c. When we receive the product, we will issue a credit for the returned product. Shipping will not be eligible for a refund.
Terms & Conditions and Liabilities
Customer warrants that it is appropriately licensed or registered and in compliance with any and all requirements of the Food and Drug Administration and State regulations for any products ordered. Customer further warrants that all individuals using products purchased from CMG are adequately trained in their use, and Customer ensures the use of such products to be according to any instructions contained in packaging of such product, and to be in accord with current standards of care applicable thereto. CMG shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of products purchased, even if CMG has been advised of the possibility of such damages.
